Policies

No Guarantees

NW Drivers Ed, LLC exists to help new and experienced drivers with developing positive habits and safe driving practices. While it is common understanding that NW Drivers Ed, LLC cannot guarantee what will occur while you are driving, this policy exists to reiterate that which is common sense.

The skills we teach may greatly improve your ability to avoid crashes and collisions while driving.  However, it is the responsibility of the licensed driver or permitted driver, whether or not he or she uses the tools that are taught, to make responsible, safe, and legal driving decisions. We are unable to guarantee that during a service or after completion of a service through NW Drivers Ed, LLC that you will not be involved in a driving related incident. We cannot guarantee you will successfully pass your drive test even if an instructor finds that you are prepared to take and should be able to pass your test. We cannot guarantee that you will not be involved in a collision or a crash. Due to the nature of traffic conditions varying during every driving lesson/service we offer, we cannot guarantee that you will be taught or retain every available driving tool/tip.

Safety & Responsibility

At NW Drivers Ed, LLC safety is our first priority. The vehicles we use for driving lessons and most other services are equipped with dual controls and instructor side mirrors. In order to teach at NW Drivers Ed, LLC, instructors are to be certified by the Oregon Department of Motor Vehicles. While safety is our first priority, due to the inherent nature of the type of services we offer we cannot guarantee your safety.

During any of the services we offer (driving lessons, assessments, coaching or other) you will be given directions to perform various driving maneuvers while operating a vehicle. It is your responsibility as the licensed or permitted driver to make responsible, safe, and legal driving decisions while maintaining control of the vehicle. NW Drivers Ed, LLC instructors will attempt to prevent any dangerous or illegal driving incidents from taking place, but there are no guarantees the instructor present in the vehicle will be able to prevent an incident from taking place. An inherent responsibility of a driver is to assess constantly changing roadway conditions while implementing safe driving practices and maintaining control of the vehicle; thus, it is a necessary part of the services we offer that you demonstrate your ability to do so. To reiterate, the instructor in the vehicle will attempt to prevent incidents from occurring but no guarantees can be made.

Payments & Refunds

SAFE TEEN DRIVING COURSE: If you would like to withdraw from our Safe Teen Driving Course prior to the start of classes, please contact us in writing and we will begin processing your request. Requests for refunds received within 24 hours prior to the date of the first class (Parent Meeting) will be subject to a $25 processing fee. After the start of the course no refunds will be issued. After the start of the course, if you decide not to complete the program, an incomplete will be entered into the system and any additional tuition not reimbursed by ODOT will be due.

ALL OTHER SERVICES: Prepaid lessons and packages do not expire for the initial/intended student driver. Payments made for a package may be used to satisfy applicable account fees. If for any reason you are dissatisfied with the services you receive or would simply like to discontinue receiving driver education, please notify us within 90 days of your purchase and we will issue you a refund of the unearned portion of any services that have already been collected, subject to any applicable fees. When requesting a refund for a package, the earned portion will be calculated at the per lesson rate. We ask in advance for your patience and understanding in processing refund requests while we conduct an accounting of the services, confirm the initial fees have been fully collected, and mail the refund to the address you provide. After 90 days your purchase will no longer be eligible for a refund.

Unused balances may be transferred to another eligible student driver upon your written request. Transferred balances will be calculated using the refund method and are subject to a $20 transfer fee and other fees if applicable. After 180 days your purchase will no longer be eligible for a transfer.

Zero Tolerance

At NW Drivers Ed, LLC safety and education are our priorities. We do not tolerate abusive, harassing, or violent behavior. Any behavior deemed by our instructors to jeopardize the safety of our staff, our clients, or others will not be tolerated. We reserve the right to terminate services immediately if for any reason the safety of others is compromised. This policy includes terminating services if signs of alcohol or other intoxicants are present. At the discretion of NW Drivers Ed, LLC management lessons may be rescheduled to another date and time if the client is too tired, distracted, or otherwise impaired. A $30 rescheduling fee will be applied to the clients account.

No Show/Unprepared

If for any reason a client/student does not appear for a scheduled lesson, management may require any further lessons be paid for in advance of reserving the time. This policy also applies when a client/student arrives for a lesson unprepared. Unprepared may include but is not limited to clients/students who arrive for a scheduled lesson without a learner’s permit or license, without appropriate footwear, without appropriate attire, without required corrective lenses, impaired, or noticeably tired. Whenever a client does not show for an appointment the client will be charged for the entire amount of the appointment time reserved.

Rescheduling

Scheduled appointments may be rescheduled at anytime. We encourage clients/students to reschedule appointments well in advance if for any reason it becomes necessary to do so. Appointments that are rescheduled within 24 hours of the scheduled appointment will be subject to a $30 rescheduling fee.

Cancellation

Scheduled appointments may be canceled at anytime. We encourage clients/students to reschedule appointments well in advance if for any reason it becomes necessary to do so. Appointments that are canceled within 24 hours of the scheduled appointment will be subject to a $30 cancellation fee.

Recording of Driving Lessons

All driving lessons are subject to recording. Recording equipment designed to capture activity on the inside of the cab of the vehicle and outside of the vehicle may be employed. If a client/student objects to being recorded based on personal reasons one-on-one custom lessons (i.e. private lessons) will be refused. Management may require an observer to be present for any lessons or services.

Grievance Procedure

If for any reason you are dissatisfied with the services you receive with NW Drivers Ed, LLC we encourage you to first notify us of your concerns. Our client’s safety and education are our number one priority and we appreciate the opportunity to satisfy any issues that may arise.

If an issue does arise please contact our management team by calling 541-248-1962.

Whether or not we are able to resolve the issue you always maintain the right to contact the Department of Transportation’s DMV Business Unit at 503-945-5000 Monday through Friday from 8am to 4:30pm. You can also write or visit the DMV Business Unit at:
DMV Business Regulation Section
East Annex Building
1905 Lana Ave NE
Salem, OR  97314

Discretionary Policies

Getting into a vehicle with a stranger may feel awkward at first. We understand! We get into cars with strangers all the time. The following discretionary policies are designed to support and enforce a safe environment and protect both client and instructor.

Right to Deny/Refuse Services

If for any reason we are unable to accommodate the specific needs or preferences of a client/student, we reserve the right to deny or otherwise refuse to provide services (i.e. if a specific instructor or instructor type is requested when unavailable). We reserve the right to deny one-on-one custom lessons (sometimes referred to as private lessons) whenever we have reason to believe that it may create an uncomfortable environment either for the client/student or the instructor.

Right to Require an Observer

At the discretion of management or at the request of an instructor, we may deny a client’s request for one-on-one custom lessons (sometimes referred to as private lessons) and require an observer be present. At our discretion, we may require the observer be another client/student. We do allow clients to arrange to have their own observer present so long as the observer completes all the required paperwork and understands the risks. We realize this may create challenges to scheduling appointments and we appreciate your understanding.

Development of Educational Material

We reserve the right to use any recordings or images when developing educational materials. If clients/students do not want recordings or images containing images of themselves used in the development of educational materials they may notify their instructor or management.

Acceptance of Policies & Policy Changes

By purchasing a service or services you agree to the policies of NW Drivers Ed. Policies are subject to change. The most current policies can be found on our website at www.nwdriversed.com/policies.

 

Office Hours

Monday – Friday 8am to 4pm
After hours or on weekends, office hours are by appointment.
If we have stepped out during posted office hours we may be in a lesson.
Please call, text, or email us and we will get back to you as soon as possible.

Revised 2017

 

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