FAQ

FREQUENTLY ASKED QUESTIONS

For Drive Test Policies Click Here

I have a question about…

• Scheduling a drive test
• Permits
• My drive test
• Something DMV-related
• The car I’ll be driving in
• Your policies
• The route
• Something else

Scheduling

How do I schedule a drive test?

All drive tests are scheduled online at www.nwdriversed.com. Click on DMV Drive Test in the upper left corner, then scroll down and select your city.

How far out in advance can I schedule a drive test?

Currently, we schedule out 60 days in advance.

I tried to schedule online, but there were no appointments available through 2021. Is your website broken?

We do not schedule out any further than 60 days in advance, so nothing past 60 days from the current date will be open. If nothing prior to that is open, then we are fully booked.

When do new appointments become available?

The website updates automatically with new availability every half an hour, exactly 60 days out to the minute.

What do I need to bring to my appointment?

Please bring a face mask, closed-toed shoes, and an Oregon permit or US-issued ID. If you are under 18, a parent or guardian will need to remain on-site during your test.

Permits

I lost my permit. Can I still come to my appointment?

If you are under 18, we cannot keep your appointment without a physical copy of your permit. We can, however, reschedule you until you are able to find or replace it.

If you are over 18, we can accept a passport, a school ID with a photo, or some other form of ID along with a written copy of your DMV customer number.

What if I have a permit from out of state?

Then you will need to make an appointment with the Oregon DMV to get an Oregon DMV Customer Number. We cannot test you if you are missing an Oregon Customer number.

Drive tests

How long does my test take?

Our appointments are made for 30 minutes. The drive test itself will take 15-20 minutes. You will have some time beforehand to familiarize yourself with the vehicle, and afterwards, your examiner will take a few minutes to go over your results with you.

Can I take my drive test if I haven’t turned 16 yet?

No, you must be at least 16 at the time of the test.

I passed my drivers’ test. Now can I drive by myself?

No, you still need to make an appointment with the DMV to get your provisional license before you can drive without someone else in the car.

What happens if I pass?

Upon successfully passing your Drive Test our office will report to the DMV your score. When you arrive at the DMV field office they will already have the pass and score recorded in the system. If you have a same day appointment at the DMV we will need to make a special reporting exception. Please notify our examiner and staff if you are going to the DMV on the same day of your drive test.

At the DMV, you may be required to provide additional proof of address or other documentation if needed by the DMV. Once you have met the DMV’s requirements, they will charge you a fee for your license and take your picture. They will issue a temporary paper license while the official hard copy is prepared and mailed to you at a later date.

What happens if I fail?

If you are unsuccessful during your Drive Test, our examiners will provide you feedback as to what you should work on to meet the state standards. You are not required to retest at the same location where you took your first test. You can take the test any place authorized to perform DMV Drive Testing.

DMV

If I pass, what do I need to take to the DMV?

Nothing! As of July 6^th, all test results are sent electronically to the DMV. This information is accessible from any DMV in the state of Oregon. The results are entered once a day, so please let our staff know if you have a same-day appointment with the DMV.

You called me and told me I was ineligible for a drive test. What do I do?

You will need to call the DMV as soon as you can to figure out why you were flagged as ineligible. We would also need to reschedule your appointment with us.

What is a DMV Customer Number/ID number/permit number?

It is a 7-digit number found on a permit or a blue sheet given to you by the DMV. It may start with an A, B, or C, or it may be 7 numbers long. On a permit, it is the number at the top labeled 4D. If you have taken your knowledge test, then you should have a DMV Customer Number.

Car

May I use my own car?

No, due to our insurance policy, you must use our car.

What kind of car will I be driving?

A Nissan Altima.

Will I be driving a manual or automatic car?

Automatic.

What if I am required to use an IID?

Customers requiring the use of an Ignition Interlock Device (IID) are eligible to test with us, but due to our company policy, we cannot test you in your own vehicle.

Policies

What is your cancellation/rescheduling policy?

Please refer to our policies page for more information regarding cancellations, reschedulings, and refunds.

Do you have a cancellation list?

No, we do not.

Can I bring an interpreter?

No. Only the person taking the drive test and the examiner may be in the vehicle during the test.

Can I bring a family member?

Yes, and if you are under 18 they must stay on site during your test. They cannot ride with you in the car.

Route

Can you tell me anything about the route?

No, we cannot reveal the route.

Will I have to drive on the freeway?

No, but there may be some highway driving depending on the city and route.

Will I have to parallel park?

No, you will not.

Other

What are you doing about COVID-19?

Our vehicles contain plexiglass dividers between the driver and passenger sides, and cars are sanitized after each after each drive test.

Are you still doing drive lessons?

Currently, our drive lessons are postponed. We are working on setting up an online lesson program.

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YOUR APPOINTMENT?

PLEASE NOTE: The Oregon DMV is in no way involved in scheduling, canceling or rescheduling your drive test with us. If you have any questions or concerns, please contact us at 541-248-1962. We also accept emails at: admin@nwdriversed.com